FAQ

The Chapters Experience

What is Chapters?

Chapters is a curated concept blending fashion, design, beauty, and lifestyle. Based in Milan, we bring together digital and physical experiences through limited-time events.

Can I attend your events or pop-ups?

Yes. Subscribe to our newsletter or follow us on Instagram to stay informed about upcoming events and collaborations.

Products & Availability

Are all online products available in store?

Not always. Some products are online exclusives or part of in-store or VIC-only activations. An availability tag is indicated on such special products.

Can I pre-order or re-order sold-out items?

Feel free to contact us — we’ll try to accommodate your request or notify you when the item is back in stock.

Payments & Invoicing

Which payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely.

Is my payment information safe?

Yes. We use secure, encrypted platforms to protect your data at all times.

Can I request a VAT invoice?

Yes, just enter your billing details at checkout.
Note: VAT-registered orders are not eligible for return.

Contact & Support

How can I contact you?

You can email us at info@chapterstore.it or use the contact form on our website. We’ll get back to you as soon as possible.

Do you offer phone support?

Not at this time — we handle all inquiries by email to ensure timely and accurate assistance.